Privacy Policy
Effective date: October 28, 2026
This policy explains how Black Night Forge Game Studio ("we", "us") collects, uses, shares, retains, and deletes personal information when you visit spireclaim.com, contact us, or play Spire Claim (the "Game").
1. Who we are and how to contact us
The Game and this website are operated by Black Night Forge Game Studio. For any privacy or data-protection inquiry, including access or deletion requests, email privacy@spireclaim.com. For general help with the Game, email support@spireclaim.com.
2. Data we collect, and how we capture, use, share, and retain it
We do not sell personal information and do not use it for advertising. For each type of data:
a. Epic account identifiers and display name
- How we capture it: When you choose to sign in through Epic Online Services or Epic Account Services and approve the permission request, our game receives your Epic Account ID or product user ID and your display name. We never receive your password or payment details.
- How we use it: To sign you in, link your progress to your account, show your display name in the Game, and provide online features such as sessions, stats, and anti-cheat.
- Who we share it with: Epic Games, which provides these services to us as a service provider. Epic's own handling of your data is described in the Epic Games Privacy Policy. We share it with nobody else except where the law requires it.
- How long we keep it: For as long as your account is active in the Game. We delete it within 30 days of a verified deletion request.
b. Platform account identifiers (for example Steam)
- How we capture it: When you launch the Game through a platform such as Steam, the platform passes your platform account ID and display name to the Game.
- How we use it: To identify your account, link your progress, and show your display name.
- Who we share it with: The platform that provided it (for example Valve for Steam), under its own privacy policy, and Epic Games as our service provider for the online services the Game uses.
- How long we keep it: For as long as your account is active. We delete it within 30 days of a verified deletion request.
c. Gameplay data and statistics
- How we capture it: Recorded automatically by the Game and our online services while you play: progress, saves, statistics, achievements, leaderboard entries, and session data.
- How we use it: To save your progress, run online features and leaderboards, balance and improve the Game, and detect cheating.
- Who we share it with: Epic Games and our hosting providers, as service providers that store and process it for us.
- How long we keep it: For as long as your account is active. We delete it within 30 days of a verified deletion request.
d. Crash and diagnostic data
- How we capture it: Sent automatically by the Game when it crashes or hits an error: crash reports, error logs, game version, device type, and operating system.
- How we use it: Only to find and fix bugs and performance problems.
- Who we share it with: Our hosting and crash-reporting service providers, which process it for us.
- How long we keep it: Up to 90 days, then deleted.
e. Support emails
- How we capture it: Captured when you email us: your email address, any name you include, and the message and attachments.
- How we use it: To answer your question, handle your request, and keep a record of it.
- Who we share it with: Our email provider, which stores the messages for us.
- How long we keep it: Up to 12 months after your request is resolved, then deleted.
f. Website server logs
- How we capture it: When you visit spireclaim.com, our hosting provider Cloudflare automatically processes technical data: IP address, date and time, requested page, and browser type. This website sets no tracking cookies and uses no analytics or advertising.
- How we use it: To deliver the website and protect it against abuse and attacks.
- Who we share it with: Cloudflare, as our hosting provider.
- How long we keep it: We do not keep our own copies. Cloudflare processes this data only for as long as it needs to deliver and secure the site.
We may also disclose data to authorities where the law requires it, or to protect rights and safety.
3. Retention summary
- Account identifiers (Epic and platform), display name, gameplay data and statistics: kept while your account is active, and deleted within 30 days of a verified deletion request.
- Crash and diagnostic data: up to 90 days.
- Support emails: up to 12 months after your request is resolved.
- Website server logs: not stored by us.
4. Accessing and deleting your data
You can ask to access, correct, or delete the personal data we hold about you by emailing privacy@spireclaim.com from any address, including your account display name or ID so we can find your data. We may ask you to verify ownership of the account. We respond within 30 days and confirm once deletion is complete. Depending on where you live, you may also have the right to complain to your local data protection authority.
5. Children
The Game and this website are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal data, contact us and we will delete it.
6. Security
We use reasonable measures, such as encryption in transit and restricted access, to protect the information we hold.
7. Changes
We may update this policy. We will post the updated version on this page and change the effective date above.